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Terms of Service

Last updated: October 13, 2026

1. About these Terms

These Terms apply when you use the Fill By Mail website or Fill By Mail direct-mail services. By requesting setup, approving a campaign or otherwise using the services, you agree to these Terms. Our Privacy Policy explains how we handle information.

Requesting setup does not place an order or create a charge. A campaign becomes final only when you approve it and payment is completed, as described in sections 4 and 5.

2. Fill By Mail services

Fill By Mail provides direct-mail campaigns for self-storage operators, including EDDM (route-based mail), targeted mail, and managed targeted mail. Depending on the option, services can include targeting, postcard design, printing, postage, mailing, campaign reporting and address matchback, as described on the website.

3. Campaign setup and customer approval

Before a campaign is sent, it is prepared and presented for your review. You may review and request changes to it as part of the normal setup process. Your approval applies to the final campaign that will be sent, including its:

  • Artwork
  • Offer and content
  • Audience
  • Geographic area
  • Quantity
  • Other campaign details

Fill By Mail handles the technical printing and mailing requirements. Your approval confirms the campaign itself.

4. Pricing and payment

Current prices are published on the pricing page: 55¢ per mailed piece for EDDM, 89¢ per mailed piece for targeted mail and 99¢ per mailed piece for managed targeted mail. There is no monthly fee. Printing, postage and postcard design are included as described on the website.

You pay when you approve a campaign. The sequence is:

  1. The campaign and mailer are prepared.
  2. You review the campaign.
  3. You approve the campaign.
  4. Payment is processed.
  5. The campaign is final and proceeds toward production and mailing.

Payments are processed by Stripe. ACH (bank transfer) has no customer payment fee. Eligible credit card payments are subject to a 3% payment surcharge where permitted, subject to applicable card-network rules. Debit and prepaid cards are not subject to the credit-card surcharge.

5. Cancellations and final orders

Please review your audience, mailing area, artwork, quantity and campaign details carefully before approving a campaign. Once you approve the campaign and payment is completed, the order is final and cannot be cancelled. Before approval, you can change the campaign as part of the normal setup process.

6. Customer-provided lists and content

If you provide a mailing list or customer list, you are responsible for ensuring that you have the right to provide and use that information for the campaign, and for complying with laws that apply to it.

You are also responsible for the content you supply or approve, including business names, offers, pricing, expiration dates, trademarks and logos, photos and images, and any claims made in the advertisement. You must have the right to use the content you supply, and the information and offers you approve should be accurate and lawful. Fill By Mail may help design your mailer, but your approval is still required before it is sent.

7. Mailing and USPS delivery

Mailing and delivery dates are estimates. Fill By Mail cannot guarantee the date on which USPS will deliver a particular piece or campaign. Once mail enters the postal system, delivery timing and postal service performance are outside Fill By Mail's direct control. USPS delays, lost or damaged mail and service disruptions can occur, and delivery to every address is not guaranteed.

8. Campaign results and matchback

Direct mail is advertising, and results vary by market, audience, offer, timing and other factors. Fill By Mail does not guarantee any particular number of responses, leads, rentals, occupancy increase, revenue or return on investment.

Address matchback may show that a new customer's address matched a mailed address. It does not prove that the postcard alone caused the rental.

9. Errors and issue resolution

If you believe Fill By Mail made an error in preparing or handling your campaign — for example in targeting, artwork, setup or campaign handling — contact us promptly at website at fillbymail.com. We will review the circumstances and determine an appropriate resolution on a case-by-case basis.

10. Accounts and service availability

Targeted customers may receive their own account login. Please keep your login credentials secure, and tell us promptly if you believe your account is being misused.

We work to keep the services available, but we do not guarantee that they will be uninterrupted or error-free.

11. Third-party services

Parts of the services depend on third-party systems and services, including PostCanary (the campaign platform), Stripe (payments), USPS, printing and mail-production providers, and website infrastructure such as Cloudflare. These may be affected by outages, interruptions or changes outside Fill By Mail's reasonable control. This does not change Fill By Mail's responsibility for its own errors, described in section 9.

12. Acceptable use

Fill By Mail may decline or stop work on content or campaigns that appear unlawful, fraudulent, deceptive, infringing or otherwise inappropriate for the service.

13. Changes to services and pricing

Fill By Mail may update, modify or discontinue features, and may change prices for future campaigns. A price change does not affect a campaign that has already been approved and paid.

14. Ending use of the service

There is no subscription or minimum term. You may stop using Fill By Mail at any time, and Fill By Mail may stop providing services for future campaigns. Campaigns that have already been approved and paid remain subject to sections 4 and 5.

15. Governing law

These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-law rules.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Updated Terms do not change a campaign that was already approved and paid under earlier Terms.

17. Contact

Questions about these Terms can be sent to website at fillbymail.com.